Last September, as a result of a recommendation and the kind of due diligence you carry out yourself, we changed gas and electricity supplier from EDF to Octopus. You can only sign up for gas and electricity not one or the other. The first bill was for Sept/October/November. It was £77.88. With EDF that would have been £130. We also received a £25 welcome thank you in October. We submit, online,a monthly reading. Infact, I'm like you regarding keeping on top of home expenditure and I take a weekly reading of both meters. It came in very useful when Octopus asked for a previous reading. I've got them going back years. We've declined their offer of smart meters, though. The bill has increased because of higher usage over these past months but still well below EDF. It was very easy to switch too.
I'm reluctant to make recommendations re products and services because things go wrong but I'm sure you'd prefer a heads up on it rather than me saying nothing so let's call it a 'heads up' It's a Which? recommended energy company and has won awards.
https://octopus.energy/?gclid=EAIaIQobChMIrZL10vSd7gIVVoFQBh38ZAWJEAAYASAAEgKjFvD_BwE
I'm a member of Which ? and signed in to read their review with the intention of letting you see it but because of signing in I realised that by clicking on 'My Account' anyone can see my details. Fortunately, I'm a bit more savvy about computers these days but not long ago I'd have just posted it.
You'd need to sign up, become a member to read it all so I'll just copy/paste a couple of salient points but here's Trustpilot and you may have other sources to go to when researching.
Do you agree with Octopus Energy's TrustScore? Voice your opinion today and hear what 142,808 customers have already said.
uk.trustpilot.com
Which ?
Octopus Energy is owned by Octopus Investments, which funds solar panel sites, wind generation and anaerobic digestion. It claims its solar farms make up 40% of the large-scale solar generation in Great Britain.
Octopus Energy customer score .Octopus Energy came top out of 35 energy companies rated by 7,355 members of the public in the annual Which? customer survey – the broadest independent view of energy companies out there. It’s a Which? Recommended Provider (WRP) for energy for the third year running, after passing all our tough assessments.
Overall customer score 83%
It was one of only two firms in our survey to receive the maximum five-star ratings from its customers on complaints handling – no mean feat.
More than 90% of customers rated it 'good' or 'excellent' on all measures we asked about, with the exception of complaints handling (which 89% said was 'good' or 'excellent').