Mum decided that as, when she goes to doctor/hospital appointments and she looks with envious eyes at others int the waiting room tapping away on their phones, she wanted to finally join the smartphone revolution. I had an old iPhone 6S sitting in a drawer so an ideal solution was to give that to her. Turned out that, despite the fact that phones are supposed to unlock automatically 18 months after purchase, this one was still locked to EE 2 years after that. No problem, I thought, I'll just call EE. They duly took the details of the phone and said it would take up to 48 hours. There was no rush so not an issue.
That was last Monday. Fast forward to yesterday (Saturday) and the phone was still locked so I phoned EE again. Turns out I was misinformed and it actually takes up to 10 working days! How the hell does it take 10 working days to unlock a phone???