asphotographymk
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I did point out it was OT and it was you who said that in every circumstance, remember. Backtracking now?
Yes in every circumstance. If you have agreed to take a job on you must deliver what was agreed (or if terms have not been set you must deliver what is reasonably expected from you). Illegal behavior is clearly not what you had been hired to do so you did not fail to deliver did you. I have never said you should agree to do everything the customer asks you to do i have said it is in every job you take on the photogrpahers responsibility to insure the goods are delivered.
No matter what you talk about you could think of some ridiculous ott statement to make an exception but i am talking about the real world.
You could even say that if the clients expectations are more than what you deliver that is also the photographers responsibility to explain what is included in the package booked. Even if what is expected is unreasonable it is still your responsibility to install confidence into you client.
As i said refusing to take a job or an aspect of a job is very different to agreeing on a job and failing to deliver.
All of this is totally irrelevant to the OP so may we should get back to that rather than going over pointless statements for argument sake. What sio your advice to the OP based on the information provided?
Mine is to send them a letter (that way you have evidence) outlining your situation and why you are unhappy with what was provided. Ask them to explain what happened and why? and how they are going to rectify the situation.
This way you are giving them a chance to fix the problem. Ask for your reply to be in writing.
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