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Been a few posts after that from one of the moderators saying it may cause a problem when the patch comes out have you seen that Steve?Affinity Photo v2 .exe file location
forum.affinity.serif.com
Been a few posts after that from one of the moderators saying it may cause a problem when the patch comes out have you seen that Steve?Affinity Photo v2 .exe file location
forum.affinity.serif.com
Reading that thread on my phone I think I missed such a post exactly relating to @Sangoma (interim?) solution.Been a few posts after that from one of the moderators saying it may cause a problem when the patch comes out have you seen that Steve?
No, I didn't see that, however they are now doing something about it themselves, which is betterBeen a few posts after that from one of the moderators saying it may cause a problem when the patch comes out have you seen that Steve?
Well, if by chance had any part in that, I guess I would have to admit it was intentionalSerif do indeed appear to have listened and apparently have introduced a .exe alternative to the one that @Sangoma offered for their appraisal here (exact post in the thread)
Affinity Photo v2 .exe file location
forum.affinity.serif.com
It seems that this is in advance of a more substantive solution that is anticipated for next week.
I don't think I will try their (interim) solution because so far I am content with the minor juggling I did but I wonder if they will re-package the product and 'give' us .exe products???
If I was cynical I could say they have been shamed into acting on this issue!!! But at least they are being responsive
They are putting out another idea and adjusting it as people try it.They would have to extensively test them, I imagine. That takes time.
they might offer you a job are you anywhere near Nottingham yes you aren't far Coventry,im not far either Leicester, but they won't offer me a jobThe person who sent the message about the exe's in response to my saying I understood but it was a pity, as it seemed to be what most people wanted, responded that no doubt they could come up with the same sometime soon, so I sent him what I had used and hopefully if they think it is OK they can compile it themselves and sign it.
No, what I did is neither very clever or original, just took a slightly different approach, which up until now seems OK.they might offer you a job are you anywhere near Nottingham yes you aren't far Coventry,im not far either Leicester, but they won't offer me a job
In what way?Was V1 the same in Windows?
So I wonder why they changed it? Seems a silly move to meIn what way?
It was a normal install into Programme Files, and looked and felt the same in use.
I think that is the overwhelming opinion!So I wonder why they changed it? Seems a silly move to me
No disrespect intended Steve but I wonder what that will do for confidence in the designers of the product.Posted by a mod "this will have an official technical solution based on sangoma's files"
TP members influencing the world since 2022Posted by a mod "this will have an official technical solution based on sangoma's files"
I don't think it should affect it, they are obviously very capable people, as I mentioned above, what I did was nothing special, but different, to get round certain issues that others were findingNo disrespect intended Steve but I wonder what that will do for confidence in the designers of the product.
I mean a customer sorting out the problem with the software!
.... As an outsider to the Affinity installation problems on the Windows platform (being solely a Mac user), it appears that Serif had not anticipated these problems. I am not trying to make excuses for them but I know from my own experiences (4 years working with the development team on Adobe InDesign CS1 onwards) that contrary to popular belief, when software is publicly released it is in fact never ever absolutely completely 'finished'. The development continues non-stop and public launches are merely done at stages they think that their app is 'ready enough'. In other words, an app is always in a degree of beta. So within days or weeks at the most, of launch date they are working on the next version. However, Serif is a much smaller company than Adobe and so the continual development process will doubtless be more gradual and slower.Anyway, well done to Serif for listening and trying, I'm still hopeful for a proper installation package
I take your point and it is a fair one, however don't you that with the launch hype they sort of brought it on themselves by not thoroughly testing before release?I think that we as consumers need to understand the other side of the story, be patient and fair.
.... Yes I agree that Serif were not as ready for Windows users as they thought they were. But thoroughly testing every single instance of compatibility etc is often more easily said than done. Afterall, according to what I have read here, some Windows OS versions have their own issues. All developers are dependent on the big brother OS developer to help third-party developers such as Serif. The bigger players such as Adobe will get more liaison than smaller ones like Serif. Now that my signed non-disclosure agreements with Adobe have elapsed I can say that unofficially they favoured Mac over Windows so, although no-one will admit it, that may also be a factor. But I speculate.I take your point and it is a fair one, however don't you that with the launch hype they sort of brought it on themselves by not thoroughly testing before release?
.... I'm afraid that a degree of what you are calling "trialling" is inevitable in the ongoing development of any software and it has been so for decades and is not likely to change any time soon. I explained why in my recent posts.Not being an Affinity user at all, but it just doesn't seem right - despite what Robin says - that customers who have handed over dosh for a piece of software should actually be trialling it on behalf of the developer......
Couple of points there.FWIW I found this linked on DPReview and the poster remarked the Serif made the msix decision with best of intentions.....!
Why are we using MSIX for Windows installers?
Pros: MSI had an installation success rate of ~85% (and we have many requests to our tech support team for v1 install failures). MSIX promises a 99.9% success rate. MSI requires admin privileges to install. MSIX installs per-user, but files are deduplicated so that disk space isn't wasted. MSI ap...forum.affinity.serif.com
A quick read of it with the unsubstantiated % figures does to me, possibly, sounds like they are quoting MS numbers and have 'bought into the msix philosophy
.... And this a full and extremely well-written expansion of what I was wanting to inform in my Reply #227. In a nutshell it is what you have written which I have highlit in bold.If you are using just about any piece of software, you are doing this. Look at Windows / MacOS / Linux and their monthly downloads of security / bug fixes. In fact, I know of no industry that releases a "perfect product" that has no recalls / updates required (industry, food, etc included).
I have worked as a product manager in software for some well-known brands (at least within the industry). I have spent thousands of hours QAing software and communicating back to the developers what is / is not working. I have also spent hundreds and hundreds of hours gathering feature requests, that list gets very, very long as different users want different things. And sometimes that really good idea simply slips down the list, or someone in the Agile project tracking environment changes the priority from A to D (either by mistake or on purpose, IT people like to play nasty games on each other from time to time, not joking) and it becomes a "non-priority". Or, if it's a small team, maybe the project was so large, no one thought of that. It happens. No one is perfect. And then there are the egos of code-writers, sometimes they refused to change something to add a new features because it would mean re-writing a lot of code to include that plugin. Another problem might be that someone has a patent on the regular code / methodology being used (MS or Adobe maybe?) and they want an exorbitant amount of money to license it.
A piece of software is never "done", it's almost impossible to do unless you have a closed environment that does not change (and even then). What you do is make it so it works on the systems you are able (within reason) to test it on.
At the same time, some people have odd setups on their machines which is really, really hard to anticipate. So you get a support request, you ask them to give you a full description of their system, and if all else fails, you make a remote connection to figure out what is going wrong with your piece of software on a Windows Server that the owner swears is "bone stock". 99.999999% of the time the problem comes down to some odd configuration by an IT tech (or a numpty who googled it) who either didn't know what they were doing, or it was a fix that became either "temporarily permanent" or "permanently temporary". Now extrapolate that out to an every-day user of Windows. As an illustration, I do IT support for my parents.. I cannot for the life of me figure out how they have so many IT problems when I run the same type of system. It boggles the mind (ok 75% of the time it's the antivirus causing problems).
So yes, I have some sympathy for Serif. They are trying the best they can. And I am old enough to remember when Adobe released their first Windows compatible software.. ouch...
.... Except that initially the issue may have been thought most likely to be down to incompatibility with other pieces of software - It's not uncommon.But the very positive point is that they have taken ownership of the issue, and are working on it, as I think the initial palming it off to the other pieces of software was probably the biggest cause of discontent.
For sure re: the short cut.....I just dragged and dropped it from the start menu!Couple of points there.
I have never had install rates anywhere that low, on the very odd occasion that an install has failed, it has been due to my error or pc problem (settings or spec)
On his point no 2, you don't need a secret place to get a shortcut on the desktop, you just drag it from the start menu.
I have an idea that he may be the one behind the switch to MSIX judging by other posts I have seen, maybe wrong, but if so, it is understandable he will defend it.
It has also been many years since I have had one piece of software break another, and even then I can't remember a time when a reinstall did not put things right. Maybe I can't remember because I actually can't remember when it last happened.
The advantages that I can see MSIX has don't really make much difference to me, and probably the same to other users, many updates/patches do not require a full download and install, they only require specific files to be replaced and maybe registered.
We will never know how many calls their service desk had regarding installation, and wht the percentage of total calls those were, nor the actual problem and what caused it.
Maybe they did the right thing changing to MSIX, maybe the whole industry will do so soon, who knows?
However, the timing and preparation hasn't done them a lot of good.
I also don't understand the relatively complex solution that is being given, unless there is a problem with a simpler solution that anybody who can copy a file can use.
There may be a good reason, but it hasn't emerged yet.
But the very positive point is that they have taken ownership of the issue, and are working on it, as I think the initial palming it off to the other pieces of software was probably the biggest cause of discontent.
Perhaps, as you are a (pivotal ) motivator on that forum and the stimulus to action, you could add your weight to the "make it soon & easily downloaded.....like version 1 was ..."Restored my confidence, better than I expected.
There are other potential problems with the app, but won't bring them up, as they will now be answered
Great news!
Thanks, but I don't think I have any influence there, more likely a pain in the r'sPerhaps, as you are a (pivotal ) motivator on that forum and the stimulus to action, you could add your weight to the "make it soon & easily downloaded.....like version 1 was ..."
PS I feel a lot more comfortable installing the apps on the understanding that once the .msi are available I can uninstall the apps and then install in my preferred manner using the .msi
Nah! a thorn in the foot maybe is the term that comes to mindThanks, but I don't think I have any influence there, more likely a pain in the r's
I now have a copy installed in Programme Files, it does take a bit of work, and probably not for the average user, but look forward to having a proper package, when I will delete everything and instal that
Yes, it will work as it is.So the wife has offered to buy me the package for Christmas (assuming I buy it with a discount).
Now I have been following this thread and have no idea what half the stuff means (computers and such are not my strong point). So, as a windows user am I okay to get this software and just use it as is? Or should I wait for these changes to be made? I will only download and use it as it is, I have no other software or processing things.
Cheers,
Ad
Yes, it will work as it is.
The problems are with using it from other programmes, and also the installation method, which won't worry you if you just want to use it as it is.
Yes, it will work as it is.
The problems are with using it from other programmes, and also the installation method, which won't worry you if you just want to use it as it is.