Canon 1D X Mk II Owners Thread

Messages
1,156
Name
Tim
Edit My Images
Yes
Hmmm service here is good. You should qualify for a replacement until it’s fixed, no?
 
Messages
679
Edit My Images
No
How long do i wait for a response from canon CPS ... Platinum user.. not even a thanks dealing with it :(
Doesn't matter what level of user you are with cps in the uk, you'll get a reply back usually in 2 working days, sounds like a nightmare but why have the shutter changed for no reason?
 
Messages
20,071
Name
KIPAX
Edit My Images
Yes
Doesn't matter what level of user you are with cps in the uk, you'll get a reply back usually in 2 working days, sounds like a nightmare but why have the shutter changed for no reason?

As explained.. it was at 500 thousand.. I wanted to be sure it wouldn't go sometime while I had the 30 games booked nearly all in very low light that even the 1dx struggles . so to be more sure the 1dxII wouldn't pack up i got the new shutter..

now I do know a shutter can go at any time.. I was edging my bets.. the chances are higher at the reccomended shutter lifespan
 
Messages
20,071
Name
KIPAX
Edit My Images
Yes
Hmmm service here is good. You should qualify for a replacement until it’s fixed, no?
yes.. hwoever the three times its been in they ahve sent it back as far as they are concenredas fixed and OK ..... and within the two day turnaround....
 

Canon Bob

Loves the Enemy
Messages
10,324
Name
Bob
Edit My Images
Yes
I am currently having a nightmare with Canon and my 1DXII at the moment..

I ahve a series of 30 matches for a football association in very dark horrible places.. usually start the ISO at 25600 and it's exactly why I bought this camera..

So in dec I decided to have the shutter replaced as a precaustion as it just passed 500 thousand actuations..

it came back and the pics where terrible.. i contacted canon who said calibration would not be effected.. However they took it back, calibrated and ... no better.. So I had to send again with my 70-200 mkII and they calibrated again.. still not mucb better

the amount of testign and failing i ahve to do and not much time other at paid jobs :( I ahve gone last resort.. sent a load of test pics and long letter to the canon CPS rep almost begging for help... Two of the 30 jobs have gone and i struggled.. needs sorting urgent :(
I assume from the basics of your decription that "terrible" implies that the shots are mis-focused...yes?
 
Messages
20,071
Name
KIPAX
Edit My Images
Yes
I assume from the basics of your decription that "terrible" implies that the shots are mis-focused...yes?

I presume so but the problem might be deeper.. I bought FOCAL calibration software.... still bad pics :(
 
Messages
20,071
Name
KIPAX
Edit My Images
Yes
Its hard to explain.. the pics look too noisy or fuzzy and this shows most at higher iso... whatever mode i shoot in is irrelevant if the pictures where clean and pin sharp before the replacement shutter and unusable after ? :) thats after canon had the camera and lens to calibrate

i sent canon cps a detailed email and then i sent a series of pics taken with the 1dxII and 70-200 that canon calibrated the body to the lens..... then with a 1dx and same lens same settings... at iso 12800 and 25600 at 70 and 200 .. on them all the 1dxII is no better than the 1dx if not worse

sent by "wetransfer" as each pic is JPG and RAW ... They have dowmloaded the pics but still no reply
 
Messages
1,127
Name
Tony
Edit My Images
Yes
Its hard to explain.. the pics look too noisy or fuzzy and this shows most at higher iso... whatever mode i shoot in is irrelevant if the pictures where clean and pin sharp before the replacement shutter and unusable after ? :) thats after canon had the camera and lens to calibrate

i sent canon cps a detailed email and then i sent a series of pics taken with the 1dxII and 70-200 that canon calibrated the body to the lens..... then with a 1dx and same lens same settings... at iso 12800 and 25600 at 70 and 200 .. on them all the 1dxII is no better than the 1dx if not worse

sent by "wetransfer" as each pic is JPG and RAW ... They have dowmloaded the pics but still no reply
I have to say, I did not like the fuzziness of the images from my 1dx2 at 6400. Anything above that was largely not usable.

The only other thing that gave me crappy pictures was when I accidentally dialled in a 3 stop exposure compensation which I found surprisingly easy to do when changing AF area/points.
 
Messages
679
Edit My Images
No
I hope you get it sorted, Ive had no such issues with my 1DXII. Canon should be sorting the problem, maybe they are just taking their time going through the files. Good luck getting it sorted.
 
Messages
20,071
Name
KIPAX
Edit My Images
Yes
As if like magic... they just emailed and asked for a time that the workshop team leader could phone me...

as i am writing this he phones..

had a loooooooong coversation and the body plus lens is going back in... he is going to compare the shots against a factory perfect camera they have and see if/what the difference is..

phew
 

Canon Bob

Loves the Enemy
Messages
10,324
Name
Bob
Edit My Images
Yes
I ahve had this camera for 2 yrs from new.. its been fantastic and i know what its capable of and what it should be producing as I use it a lot in extreme conditions..
That's why I asked about "custom modes". One of my MkII's suddenly didn't look so good at night but was fine during the day (less challenging and stopped down more). I used it with a 300/2.8 MkI which required no AFMA and it was disabled in the menu. When I got the 300/2.8 MkII it needed some adjustment and I then enabled AFMA ....the results were fine using AV but still poor at night when I use a "custom mode" I have set up. It transpires that a custom mode saved with AFMA disabled will always have AFMA disabled even if it's subsequently enabled in the menu.....resaving the custom mode sorted it.
 
Messages
1,127
Name
Tony
Edit My Images
Yes
That's why I asked about "custom modes". One of my MkII's suddenly didn't look so good at night but was fine during the day (less challenging and stopped down more). I used it with a 300/2.8 MkI which required no AFMA and it was disabled in the menu. When I got the 300/2.8 MkII it needed some adjustment and I then enabled AFMA ....the results were fine using AV but still poor at night when I use a "custom mode" I have set up. It transpires that a custom mode saved with AFMA disabled will always have AFMA disabled even if it's subsequently enabled in the menu.....resaving the custom mode sorted it.
Have you posted any images here taken with your 300 mk2?
 
Messages
20,071
Name
KIPAX
Edit My Images
Yes
Anyone using a third party battery.. Mine just keeps showing needs calibration even after calibration... when it gets low it cant power a burst of shots.. Don't really want to pay 170 quid for a replacement..

Anyone reccomend a third party that works well ?
 
Top