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What your client's client think and does is totally immaterial. Your contract is with your client and no one else.
Your T&Cs are quite clear. 100% is due from your client, whether they use the material or not - whether they like the material or not. This is not an issue.
You MUST write to them, briefly confirming the telephone conversation and re-iterating your terms (30 days whatever). Also end the letter stating that if you invoice is not settled in full within seven days of the date of your letter then the matter will be passed to your solicitor.
Some debt-recovery solicitors don't charge, or charge peanuts, for the initial letter. And that is probably all it will take.
But I strongly suggest a brief but firmly worded letter from you - asp.
John
p.s. my other business is in the debt business call me if you wish
Your T&Cs are quite clear. 100% is due from your client, whether they use the material or not - whether they like the material or not. This is not an issue.
You MUST write to them, briefly confirming the telephone conversation and re-iterating your terms (30 days whatever). Also end the letter stating that if you invoice is not settled in full within seven days of the date of your letter then the matter will be passed to your solicitor.
Some debt-recovery solicitors don't charge, or charge peanuts, for the initial letter. And that is probably all it will take.
But I strongly suggest a brief but firmly worded letter from you - asp.
John
p.s. my other business is in the debt business call me if you wish