Our warranty covers manufacture defects of the products purchased. For damages caused by accidents or human errors, unfortunately they are not included in the guarantee. We will be responsible for all labour costs for repairing the faulty units. Within the warranty period of 12 months, customers will need to bear the postage for returning the product back to us and we will cover the costs for shipping the product back to you after service. Repair normally takes about 3 to 8 weeks depending on the issues and we will be keeping you informed during the process. In case the repair requires a part that needs to be specially ordered from the manufacturer, additional costs may incur and we will let you know as soon as possible. Chargers, batteries, USB cables and accessories as such are not covered.
In the case if the defective product is not reparable, we will be offer you with an identical, refurbished unit at our discretion.