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- 1,650
- Name
- Gavin
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A relative newcomer, pitched as being based out of Australia, but providing UK shipping.
Website looks good (but oh so slow), online chat feature worked well when I've spoken to them, no warning reviews about them (in fact not many reviews at all - should have been a sign).
But they accept credit cards, so what the hell.
I went to purchase a lens from them after having long conversations on the online chat, I guess I was 'talked' into some comfort with them, which is unusual for me.
I went to pay, and my card was declined.... odd, I thought
tried another card, also declined.
OK, very peculiar.
So went onto the online chat to whinge about the payment system and they directed me to the BT section.... this should have rung some alarm bells... but didn't (shame on me).
I made the transfer, only it didn't leave my account, I thought this was odd, but never mind, leave it over night.
This morning I get a chaser email saying the lens is ready to go, just waiting on payment, so I've just come back from a visit to my bank to see whats gone on.
I passed all the OTP details (it's a Santander thing), but the payment was then stopped by "security".... seemingly because this company is on a black list with them, they had 'strong intel' to suggest I would not receive my goods, and should I (now armed with this information) choose to continue, then the bank would not offer me any protection.
I'm grateful the bank stopped it, as I really don't want to be the guinea pig to try with this company.... lesson learnt for me today.
Website looks good (but oh so slow), online chat feature worked well when I've spoken to them, no warning reviews about them (in fact not many reviews at all - should have been a sign).
But they accept credit cards, so what the hell.
I went to purchase a lens from them after having long conversations on the online chat, I guess I was 'talked' into some comfort with them, which is unusual for me.
I went to pay, and my card was declined.... odd, I thought
tried another card, also declined.
OK, very peculiar.
So went onto the online chat to whinge about the payment system and they directed me to the BT section.... this should have rung some alarm bells... but didn't (shame on me).
I made the transfer, only it didn't leave my account, I thought this was odd, but never mind, leave it over night.
This morning I get a chaser email saying the lens is ready to go, just waiting on payment, so I've just come back from a visit to my bank to see whats gone on.
I passed all the OTP details (it's a Santander thing), but the payment was then stopped by "security".... seemingly because this company is on a black list with them, they had 'strong intel' to suggest I would not receive my goods, and should I (now armed with this information) choose to continue, then the bank would not offer me any protection.
I'm grateful the bank stopped it, as I really don't want to be the guinea pig to try with this company.... lesson learnt for me today.