ThankyouMine came with dhl. Had a email on day of delivery but no time slot. Pretty sure you can amend the delivery online to some extent.
Have you asked them?Hello, i have ordered a Sigma 35mm f 1.4, and yesterday it has arrived. The problem is that it has front focus, quite a lot. I want to send it back but there is a possibility to not see any money, it is specified on their site, "We will have the final decision as to what amount of refund, if any, will be given."
It is my second order, ordered a Nikon 16-80 (D7500 owner) anf it was all ok.
I ll never buy Sigma again.
So..what to do?
You could do one of three things, first contact them as they do have a returns policy. If your camera has a micro focus adjust facility you could try that or use the sigma dock. However I would probably just return it unless you are very good at fiddling around and trying but there’s nothing worse than a lens which doesn’t focus correctly.Hello, i have ordered a Sigma 35mm f 1.4, and yesterday it has arrived. The problem is that it has front focus, quite a lot. I want to send it back but there is a possibility to not see any money, it is specified on their site, "We will have the final decision as to what amount of refund, if any, will be given."
It is my second order, ordered a Nikon 16-80 (D7500 owner) anf it was all ok.
I ll never buy Sigma again.
So..what to do?
Just frustrating not getting a answer from them, they said to me 3 days to process my order.Don't panic - the world is in a mess so things will take longer!
Thanks for the info, I'm asking for a refund aNd I'll check out the 2 retailers you mentionedThings are taking a lot longer to ship ex HK - I think a lot of it is at this end.
I am sure it will be sorted. eg Panamoz are warning people of delays in dispatch. I also found e infinity slow to respond to mails ( and that was long before COVID )
PS:
Generally I found e infinity to be good box shifters but document every contact, follow their procedures so that you can make a Paypal claim if need be - which is what I had to do when I had a problem with a pan 100-400.
Their “warranty” is hit and miss - you get stuff repaired and you may get a refund if they authorise the repair.
If you want, in future, a good grey market seller with uk based warranty look at panamoz or hdew - they cost more but you are paying for that warranty.
Well I'm currently 2 weeks into my order now and it's still only showing as payment received, I managed to email them again yesterday and they just gave me the same info, running behind due to covid and you will receive an email once shipped. Just noticed that the lens I ordered , MPB have just taken stock of one
I only bought from them once, and returned the lens within the 14 day 'change your mind' period as I really wasn't happy with it. Whole process was easy. (I paid for the return postage but only to their UK depot).The calibration was a success, and e infin refunded the calibration. Quite a surprise. Big up for them.
Have they stopped taking paypal now?
Go to the About page and click the PayPal image, that will enable PayPal checkout.
It does tell you on their website.I have never ordered from them before and wondering if anyone has had to pay any customs or import duties in addition to the advertised cost? Thanks
I wonder why they're wanting to stop using PayPal.